Sample of Frequently asked questions

How do I create my account?

Please press the sign up button in the upper right corner and fill in all the required fields. After this step we will email you the confirmation link to verify your email address. Once your email is confirmed, the account will be successfully created and active. From then on you can start playing our beautiful games.

What should I do if I forgot my password?

Please click “forgot the password” button and follow the instructions. You will be automatically sent an email with the recover link where you will be advised to enter new password. Otherwise, you can report us through livechat or by email.

Can I register several accounts?

Unfortunately, only one account is allowed per person / household / machine.

Are the games fair?

Our games are 100% fair and certified for randomness by reputable independent software testing labs, such as iTechLabs and BMM Testlabs. SoftSwiss games also feature a unique Provably Fair widget, using which you can verify that each game result is unbiased and fair.

Can I play the casino games without spending any money?

Definitely, on this demo website you can play all the variety of SoftSwiss games in “fun mode”. This way you can get a taste of the gameplay. We constantly release new games that are playable on PC, Mac or any modern mobile devices alike.

Can I deactivate my account?

Yes, you can close your account forever or for a specified period of time. We have Responsible Gaming Limits in place that you can set up for yourself. In case you need to permanently close your account, please email us and we will make it happen for you.

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